Cancellations between 49 hours and 7 days before reservation: 50% refund.
Cancellations 48 hours or less before reservation: No refund.
No-Show Policy: If the renter does not arrive within 3 hours of the scheduled start time and has not made contact, the e-bikes will be considered available for other customers. No refund will be issued.
Early Returns: No refund is issued for bikes returned earlier than the scheduled end time of the rental period.
Late Pickup: the bikes must be returned at the scheduled return time, and the rental period will not be extended due to late pick up.
Rescheduling: You have the option to reschedule your reservation for a future date (up to one month from the original booking) with no penalty, provided the request is made more than 48 hours in advance and the bikes are available.
Unforseen Events(Heavy rain/Boat Cancellation): Either 50% refund or Rescheduling
*Timing:All cancellations and reschedulings deadlines are based on Greece Standard Time